Webhook

Webhook node allow you to sync the result of Voice Agent runs to your external systems, like CRM or to other workflow orchestrator like Zapier or n8n.

Video Tutorial

You can have multiple Webhook Nodes for a single Voice Agent, if you want to sync the result of the call at multiple places.

Creating the Webhook Payload

The payload can contain a valid JSON, and you can reference variables while constructing that payload. You can reference below variables while constructing the payload.

• {{workflow_run_id}} Unique ID of the Agent run
• {{workflow_id}} ID of the Agent
• {{workflow_name}} Name of the workflow
• {{campaign_id}} ID of the campaign this run belongs to (empty for ad-hoc runs)
• {{call_time}} ISO-8601 UTC timestamp of when the call was initiated
• {{initial_context.*}} Initial context variables
• {{gathered_context.*}} Extracted variables
• {{cost_info.call_duration_seconds}} Call duration
• {{recording_url}} Call recording URL
• {{transcript_url}} Transcript URL

For the full list of available variables, authentication options, and receiver examples, see the Webhook Payloads developer reference.

An example of the payload is given below

{
  "call_id": "{{workflow_run_id}}",
  "first_name": "{{initial_context.first_name}}",
  "rsvp": "{{gathered_context.rsvp}}",
  "duration": "{{cost_info.call_duration_seconds}}",
  "recording_url": "{{recording_url}}",
  "transcript_url": "{{transcript_url}}"
}